Refund Policy
Every LipoJelly order is backed by a 60-day, 100% money-back guarantee.
The 60-Day Guarantee
If you're not satisfied with LipoJelly for any reason, you may request a full refund within 60 days of your original purchase date. This applies whether you've used part of the product or the full supply — we don't require you to prove dissatisfaction, and we don't ask you to return unopened bottles only.
How to Request a Refund
Contact our customer support team at [email protected] with your order number and the email address used at checkout. Our team will confirm your eligibility and walk you through the next steps.
Processing Time
Once a refund is approved, please allow 5–10 business days for the amount to appear back on your original payment method, depending on your bank or card issuer's processing times.
Shipping Costs
Original shipping charges (where applicable, such as on the 2-bottle package) are non-refundable. Return shipping, if required, is the responsibility of the customer unless the return is due to an error on our part.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong product, contact us within 14 days of delivery with a photo of the item, and we'll arrange a replacement or refund at no additional cost to you.
Subscription Cancellations
LipoJelly is sold as a one-time purchase by default. If you opted into a recurring order, you may cancel at any time before your next scheduled shipment by contacting customer support.
